Dynamic order LLC

Contract + Terms & Service

Thank you for your interest in professional organizing services with Dynamic Order LLC. Please feel free to contact me for further information at hello@dynamic-order.com or 518-763-5640.

Please note: “you”/”your” refers to the client, “I”/”my”/”me” refers to Alaina Yonkers as representative of Dynamic Order LLC, and “job site” refers to the location at which organizing will take place.

PRIVACY + CONFIDENTIALITY

Given the sensitive nature of the work I do and the high level of trust my clients place in me, I assure your absolute privacy when working with me. I adhere strictly to a code of ethics which emphasizes confidentiality, honesty, and integrity.

I may take or request photos of the job site for consultation/estimation purposes, but I will never share them (i.e. for promotional purposes) without a signed photo release document indicating your permission. I always suggest that you take “before + after” photos for your own reference and inspiration, however.

SERVICE AREA + RESTRICTIONS

I primarily serve clients within (40) miles of my Worcester, MA home office. Travel outside of this service area is subject to a travel fee (see EXPENSES).

I reserve the right to withdraw from an organizing project at any time if the project involves perceived unsafe working conditions, if clients are in breach of their agreement with me, or if I cannot render the services requested by a client through no fault of my own.

I require that clients remove and secure firearms, ammunition, and any fireworks/explosives from work areas before work begins.

COVID-19 POLICY

I am vaccinated against COVID-19, and I will sanitize my hands prior to entering your home. At my discretion, I may wear a mask in your home, and I am always willing to do so if that is your preference. I will not request your vaccination status, but I do ask that you exercise good judgment and advise me if you or someone in the home is experiencing symptoms or has been exposed to COVID-19 so we can reschedule your session(s), as with any other contagious illness.

HIRING ME

When I receive an inquiry, I aim to reply via text and/or email within 48 hours. We may speak on the phone to go over your organizing project and goals, and the next step is to schedule a complimentary (60) minute consultation for you to walk me through your home. The consultation may be conducted in person or virtually, using a service such as Google Meet or Zoom, depending on scheduling and/or distance constraints. After you have shown me any and all trouble spots, we will sit down and go over any questions, then proceed to booking.

If you wish to book, I require payment upfront and a signed contract before beginning work. Some clients opt to pay and schedule session by session, and others select a package and pay in full so we can reserve all projected organizing hours in my calendar.

DESCRIPTION OF SERVICES + RATES

In-Home Organizing

-Base Rate: $100/hr for 1 organizer | $150/hr for 2 organizers *3hr minimum*

-Single Session: $300 | $450

A session consists of (3) hours of hands-on work in your home. The fee also includes any additional time spent shopping for products, designing layouts or written organizing systems/solutions for your project, arranging appointments with other service providers, and hauling one carload of items to donate per session. You also receive unlimited email/text support during the process and for (30) days following the final session.

Please note: I do not haul trash, recycling, hazardous materials, or any items that are wet or exposed to mold/mildew/pests. I reserve the right to sell or consign items for you on a case-by-case basis, with a separate written agreement regarding your profit and my commission. I am happy to research and discuss options for items and materials I do not take. I will not transport you or your personal property (i.e. items you have not agreed to donate) in my vehicle.

I require each session to be paid upfront in full. All sessions are non-refundable except under the terms outlined in this agreement. A session must be scheduled in advance.

In-Home Organizing - Package Pricing:

-Package Discounts:

4+ Sessions (10% discount)
12+ Sessions (20% discount)

All of the above pertaining to a Single Session applies to packages. Larger or custom packages may be designed to meet your needs.

I require packages to be paid up front in full. All packages are non-refundable except under the terms outlined in this agreement. The sessions that comprise a package must be scheduled in advance.

Virtual Coaching:

-$150 per session

Virtual Coaching consists of live feedback and support. We will sit down “together” on a video platform (Zoom, Google Meet) and go through the organizing process just as if I were there with you. Virtual Coaching may also be used for general organizing or productivity advice, such as a professional opinion if you are considering investing in a closet system or other organizing products. Each session includes a brief consultation and (90) minutes of live video with homework, written product recommendations and organizing systems, and (30) days of email/text support following the session. You are welcome to record audio and/or video of the session. Packages are available for multiple sessions.

RESCHEDULING + CANCELLATIONS

When you book a live (In-Home Organizing or Virtual Coaching) session with me, that time is reserved exclusively for you. If you need to reschedule a session, please provide at least (24) hours’ advance notice so that other clients may take advantage of the available time, excepting emergencies. I appreciate your respect for my time as a small business owner. A cancellation fee of $100 may be charged at my discretion for abuse of this cancellation policy

If I need to reschedule a session, I will provide you with the same courtesy of at least (24) hours’ notice, excepting emergencies.

Session(s) must be rescheduled within (1) calendar year from their original scheduled date, or the cost of the session(s) will be forfeit.

Any cancellation without intent to reschedule is non-refundable except under the terms provided in this contract.

METHODS & TERMS OF PAYMENT

I book what you pay for, whether that be session by session or a package at a discounted rate. You will be invoiced, and payment is due, prior to service. I accept payment by cash, check, Venmo, PayPal, or any major credit card via Square. Checks should be made payable to “Dynamic Order LLC". There will be a charge of $35 for any check returned for insufficient funds, as well as additional collection and/or legal fees to compensate for overdraft charges and unpaid account balances.

EXPENSES

I aim to provide an all-inclusive, luxury organizing experience, without a la carte pricing. However, the following additional costs may apply to your session or package price:

Supplies

You are never required to purchase organizing products, and I love to “shop your house” to repurpose bins and baskets you already have. In some cases additional supplies may be useful or desired. Examples include file folders, lazy susans, matching storage containers, shelving, etc. Written product recommendations are included with all sessions/packages, and In-Home Organizing includes personal shopping for organizing products and arrangements for delivery (by me or shipped directly). We will discuss your budget in advance, and you are responsible for the cost of all agreed-upon supplies and the cost of shipping and/or delivery if applicable. I will invoice you for any supplies purchased on your behalf including a photo or copy of the original receipt.

Please note: I carry a P-Touch Cube label maker, and labels printed during your session are included in your session/package price. Custom labels (Cricut, Etsy, etc.) may incur an additional cost.

Shredding

I will haul papers to a shredding service for you as part of the one carload of items per In-Home Organizing session and invoice you for shredding at a rate of $2/lb.

Travel

Any travel to a job site more than (40) miles one way from my home in Worcester, MA is subject to a flat $50 fee per session. I will invoice you for travel fees.

Parking

If free parking is not available, I will invoice you for any accrued parking fees.

OTHER SERVICE PROVIDERS

You are responsible for hiring and contracting any additional service providers (i.e. closet installers, interior designers, handymen, junk removal services) directly. I will provide recommendations and referrals upon request and coordinate with any other providers hired/contracted by you to support completion of the organizing project. I take no responsibility, and you agree to hold me harmless, for the actions and performance of other service providers

THE JOB SITE

You acknowledge control of the job site and agree to provide me with access to the job site for the duration of the organizing project. You agree that you have an active dwelling (homeowners/DP/renters) insurance policy for the job site. You agree that your dwelling policy is the primary policy for any property damage claim. You agree to waive subrogation against Dynamic Order LLC (or its insurance) for any claims paid by your dwelling policy.

I recommend that you have an independent appraiser walk through your home to determine which items should be appraised, and that you schedule any such items on your home insurance prior to beginning In-Home Organizing sessions.

PERFORMANCE & DELIVERY GUARANTEE

It is very important that you and I are able to focus on our session. Please make arrangements in advance for childcare, handling incoming phone calls, re-directing visitors, and safely containing pets so that sessions are not interrupted. Please also ensure everyone in your household is aware that I will be working in your home, though we will not touch their items without their express permission. You may be the sole client, or you and a spouse, child, or other family/household member. Any person over the age of 18 who wishes to work with me during a session must read and sign a contract; any minors must have a guardian read and sign on their behalf.

Reasonable Care

I will exercise reasonable care in the performance of all of my duties. I will not accept responsibility for any damage to your personal property that is not the direct result of my gross negligence. If applicable, you are responsible for providing a list of specific items you do not want to have me touch or move.

I will not discard any item without your permission. I am here to help you make decisions, but the final decision always lies with you; thus, you are responsible for any loss or damage resulting from the discarding or destroying of any papers or personal effects. You agree to make final decisions about disposal of items.

In the fulfillment of my organizing services, you agree to hold me harmless and permit my discretion in the removal and disposal of papers, files and/or other property belonging to you. I will provide a receipt for donated items upon request, but can not guarantee the amount of any tax deduction you may claim.

I agree to implement the proposed solutions within a reasonable period of time, as discussed with the client, and for the agreed upon price.

Cleaning

There is no need to clean or pick up prior to an organizing session. I am not a cleaning service, but I can help you spot-clean empty shelves, drawers, and other spaces (with your own supplies) as we go. It often works well to schedule appointments with a house cleaner after organizing sessions (or once a project is complete) as tidy spaces allow for ease of cleaning.

Client Satisfaction

I strive to meet a 100% client satisfaction level. It is my responsibility to analyze your situation, teach you appropriate new skills, and help you make the changes you want within your home. If I fail to meet any realistic expectations, I will schedule a complimentary session of (3) hours to make any necessary adjustments.

YOUR RESPONSIBILITIES

Intellectual Property Rights

You acknowledge my intellectual property rights and agree not to violate them in any way.

Compensation Terms

You agree to all compensation terms: payment upfront, methods of payment I accept, additional expenses, and bounced check fees/costs of collection.

Aggregate Liability

You agree to limit aggregate liability to the amount of fees charged.

CLAIMS

All claims must be submitted in writing within (7) business days of completion of the organizing project. Letters describing in detail what work or parts of the project were not completed or satisfactorily executed should be mailed Return Receipt Requested to:

Alaina Yonkers

Dynamic Order LLC

16 Hilton Avenue,

Worcester, MA 01604

Failure to make a claim within (7) business days implies that you fully accept the completed work.

If, after I have returned to address any issues for which you have made claims, you remain dissatisfied, the unused remainder of a session or package (if any) will be refunded. At no time will a refund be given for work completed to your satisfaction.

BUSINESS HOURS

My regular business hours for consultations and live services (In-Person Organizing and Virtual Coaching) are as follows:

Monday: Closed

Tuesday: 9am-7:30pm

Wednesday: 9am-7:30pm

Thursday: 9am-7:30pm

Friday: 9am-7:30pm

Saturday: 9am-5pm

Sunday: Closed

My typical session times are 10am-1pm and 2am-5pm, though accommodations may be made within the above specified hours. I am available to respond to calls and messages during the above specified hours. I will reply to correspondence sent outside of these hours on the following working day.

TESTIMONIALS

Testimonials and reviews are the lifeblood of a small business, and I truly appreciate your feedback. In providing a testimonial or review, you give me permission to use, without remuneration, your testimonial in my marketing materials, which may include print and online advertising. Your testimonial may be edited for clarity or brevity. You will be identified by first name and last initial (i.e. Carrie B.) or an alias, if preferred and requested. I warrant that at no time will your testimonial or name be used to promote unlawful or morally objectionable activities including, but not limited to: sending unsolicited email; activities designed to defame, embarrass, harm or abuse third parties; or hate crime of any kind. Your personal information will never be sold or distributed.

IMPORTANT LEGAL INFORMATION

These terms are subject to change without notice.

An agreement with you is not transferable to any other parties.

The foregoing terms and conditions are governed by the laws of the State of Massachusetts. Any and all legal action(s) related to this contract, its usage, and any agreements with my clients may only be brought forth in courts located in Worcester, MA.